General Terms and Conditions (GTC)

I. General rules

Unless otherwise agreed in writing, these General Terms and Conditions (GTC) apply to the offers made by Naturadent Service Ltd (Service Provider), the services provided by them and all contracts concluded by the Service Provider.

 

II. Definitions

THE SUPPLIERNaturadent Service Ltd. (1056 Budapest, Váci utca 81.) The Service Provider declares that it has the professional, official, operational licenses and conditions necessary for the provision of services, and that it has a medical liability insurance contract related to the provision of its services, which also covers the persons acting in its interest.

THE CONTRIBUTOR: The patient named in the individual service contract, treatment plan or other service ordering statement.

 

 

III. Content of the contractual relationship between the Parties

1) The parties shall determine the ordering and content of the dental outpatient service(s) and the necessary materials chosen by the Customer in accordance with the terms and conditions of these GTC and the content of the individual oral or written offer, treatment plan or individual service contract. Unless otherwise specified in this Treatment Plan, Individual Service Contract, it is concluded by the parties for an indefinite period, during which period the individual treatments, materials, mediated services shall be ordered and performed in accordance with these Terms and Conditions. The written offer, Treatment Plan or Individual Service Contract shall be based on the proposal of the Service Provider, but if the treatment is initiated by the Service Provider, this shall constitute the approval of the Treatment Plan by the Customer, from which the Service Provider shall be entitled to deviate independently, but in the case of major technical deviations shall be subject to prior agreement with the Customer. Subject to this, the price quoted together with the Management Plan, as amended by mutual agreement between the parties, may be modified in the light of the cost of the intervention.

2) The Service Provider shall perform the agreed service(s) and provide the necessary dental technical and other materials at the times and with the frequency agreed between the dentist providing the treatment and the Customer, using dentists, professional assistants and subcontractors with the appropriate expertise and qualifications.

3) By commencing the treatment, the contracting parties expressly agree that for the performance of the ordered service(s), in particular for dental care, dental technology, other special medical interventions, medical treatments, accommodation or other services requested by the Customer, the Customer shall also use subcontractors, for whose activities the Customer shall be liable as if the activity entrusted to the subcontractors had been performed by the Customer. The Supplier may also sell these intermediated services to the Client in the same form or with the same content, but may resell them to the Client at the same price or at an additional charge, at its own discretion.

 

 

IV. Value of the service

4) The Service Provider shall inform the Customers about the fees for the services on its website and in printed form in its offices. The Service Provider is not responsible for the services provided through an intermediary, these are subject to the fees of the respective subcontractor, which will be communicated to the Client orally or in writing at the latest at the time of the start of the treatment.

5) The specific fees for the treatments performed, the materials used for the treatments, the costs of the services provided are recorded in the treatment plan and at the end of the treatments.

6) If the service does not include dental material, the fee for the occasional treatment is payable at the time of treatment. A flat fee may be fixed according to the offer, taking into account the current fee schedule.

7) For the provision of dental materials, 50% of the cost of these materials is payable in advance, the balance being payable at the time of installation, or the full cost of the service for services of higher value.

8) The fee and material costs according to the treatment plan and offer are valid for 30 days, after which the Service Provider has the right to unilaterally change the fee and material costs. Notwithstanding the above, the fees and material charges provided for in the treatment plan and offer may be changed until the end of the treatment for professional reasons arising during the treatment, e.g. unforeseen interventions, therapeutic activities.

9) Upon completion of each treatment(s), the Customer shall certify the Service Provider's performance by receipt of the invoice, either electronically or on paper. The Service Provider shall be entitled to send the invoice and its attachment by post/electronic means to the Customer.

 

 

V. Payment terms

10) Invoices issued in accordance with the preceding points shall indicate the method (cash, credit card, health card and debit card) and deadline for payment in accordance with the accounting and tax rules in force on the date of the invoice. In accordance with the submitted and signed management plan, it is possible to pay an advance, which can only be accepted in cash, by bank transfer or by credit card. We can settle outstanding payments only and exclusively by the means of payment used at the time of payment (cash, debit card, health card and prepaid card). The parties agree that in the event of late payment, the interest on arrears shall be charged at twice the base rate of the central bank. If, due to a change in legislation between the start of the treatment and the date of invoicing, the invoice contains other information not known to the Customer, the Service Provider shall be obliged to comply with the applicable legislation at all times, regardless of any prior information.

 

 

VI. Data protection, information

11) The Customer agrees that the Service Provider may treat and disclose the health data and personal identification data provided by the Customer and recorded about the Customer in the course of the treatment in accordance with the applicable legislation, and other data as business secrets. The Customer also consents to the use of his/her exclusively medical data and experiences for scientific and research purposes.

12) The Customer acknowledges that the data and information provided on the data sheet entitled Anamnesis and General Information, which he/she has signed, are necessary for the selection of the content of dental treatments and medical treatments, and declares that the data provided are complete and that he/she is obliged to inform the Service Provider of any changes occurring during the treatment.

13) The Customer acknowledges and does not object to the fact that for security reasons, audio and video recordings may be made in the Service Provider's offices, the content of which the Service Provider is entitled to present to the police authorities if necessary.

14) The Customer consents to the recording of his/her contact details in the Service Provider's database in order to inform him/her of the processing dates or any changes thereto, and of any news from the Service Provider. The Service Provider undertakes not to disclose these data to third parties.

15) The Service Provider shall post a patient rights information leaflet in the Clinic.

16) The Service Provider shall be liable for any damage caused by it in accordance with the general rules of civil law applicable to it.

 

 

VII. Other provisions

17) The Service Provider declares that the person signing the treatment plan, individual service contract is authorized to sign and that the person using the service is of legal capacity. In the case of treatment of an incapacitated person, the Customer is the legal representative of the person treated.

18) By using the service (by his/her implicit conduct) and by signing the management plan, individual service contract, the Customer acknowledges that he/she has read the provisions of these GTC.

19) These General Terms and Conditions, the Anamnesis and General Information, and the documents called Treatment Plan, Individual Service Contract together constitute the contractual agreements of the contracting parties.

20) The service provider's obligation of liability arising from defective performance shall cover the damage or destruction of the installed materials.

21) The Service Provider's obligation of liability does not extend to, or the Service Provider is exempted from its obligation of liability in the following cases:

- temporary solutions used during the treatment process (temporary fillings, crowns, adhesives, etc.)

- defects and damage caused by improper use or by accident or extreme force

- defects and damage which can be established to have resulted from the Customer's failure to comply with the Service Provider's instructions

- deterioration of the customer's health and consequent failure of the incorporated material caused by the customer's lifestyle, bad habits (e.g. teeth grinding) or illness

- the customer fails to attend the required inspection and at least one inspection every six months

- the client's complaint is a professionally accepted complication as a possible consequence of the treatment (e.g. the need for root canal treatment after a filling or other treatment involving the tooth)

- the client has not received the recommended treatments, the complaint is the result of an incomplete treatment series

- complaints arising from the client's poor oral hygiene, smoking, alcohol or drug abuse

- in the event of a significant change in the customer's weight

- metabolic diseases (especially bone metabolism), other serious general diseases.

- inadequate care and maintenance of dental work

- the provider uses another provider for dental or dental hygiene treatment or dental work during or after treatment

- if you report the quality complaint within the time limit, but do not allow the complaint to be investigated or remedied, do not attend a check-up or treatment, or do not make the dental work available to the service provider

- the provider's liability does not cover reimbursement of services provided in another dental clinic or travel expenses.

Rights of the service provider:

- The service provider is entitled to modify the treatment plan, individual service contract, offer, if the customer provides incomplete or delayed data, or if the modification of the plan is medically justified. The provider shall inform the client of the amendment.

- The service provider has the right to refuse treatment in case of the client's lack of cooperation, changed health or mental condition, or if the client fails to meet his/her payment obligations. In these cases, the customer may not claim damages from the Service Provider.

22) The client may cancel or modify the treatment free of charge 48 working hours (2 working days) before the day of the treatment (working day). If the Client does not cancel the appointment 48 working hours in advance, or does not show up, or is more than 15 minutes late, the Service Provider is entitled to charge an availability fee of HUF 15000 per appointment, unless the Client can officially prove that he/she is unable to attend.

23) Obligation to pay in advance for longer treatments and operations:

The patient acknowledges that for all procedures with an expected duration of 2 hours or more, including in particular long-term conservative treatments, implant procedures and other surgical procedures, the provider may require an advance payment.

The amount of the advance:

• For treatments: 50.000 HUF
• For operations: 100.000 Ft

The advance payment is fully offset against the total amount of the intervention and is not considered as an additional cost.

The deposit is non-refundable and cannot be used towards the cost of other treatment if:

• the patient does not show up at the appointment, or
• the cancellation is not made within the time limit set by the provider (at least 48 working hours, i.e. 2 working days in advance).

If the deposit is not paid by the deadline, the service provider is entitled to cancel the appointment or release it for another patient.

By paying the deposit, the patient makes a definitive booking for the treatment. The provider will inform you orally or in writing of the method and deadline for paying the deposit.

24) In matters not regulated in the GTC, the provisions of Hungarian law, in particular the Civil Code and other sectoral legislation on health care, health, dental and outpatient services shall prevail.

25) In the event of any dispute arising from the provision of services at a domestic or foreign establishment or branch, the Pest Central District Court or the Metropolitan Court shall have exclusive jurisdiction, and Hungarian law shall apply.

 

Representing Naturadent Service Kft:

Zsolt József Papp Managing Director